Job Description

1. As a iBCH Customer Success Manager, you will own the complete end-to-end lifecycle of a portfolio of enterprise accounts—including onboarding, adoption, renewals, expansion, and advocacy. You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the company's platform.
2. This role is a blend of technical consulting, management consulting, and strategy consulting. You will act as a trusted advisor, helping customers optimize ROI, reduce total cost of ownership (TCO), define their AI and data strategy, and stay ahead of industry trends. Success is measured by delivering industry-leading Net Revenue Retention (NRR), strong Net Promoter Scores (NPS), and consistent year-over-year expansion.
3. You’ll collaborate across Sales, Product, Engineering, and Support to drive seamless execution and adoption of cloud-native architecture, Data Fabric, and AI-driven analytics. A major focus will be leading customers through large-scale transformation initiatives—ranging from cloud migrations and data modernization to AI and data strategy, new business use cases, and enterprise-wide optimization—that deliver lasting impact and measurable value.

Key Responsibilities

1. Customer Engagement & Strategy
2. Own the full customer lifecycle—onboarding, adoption, renewals, expansion, and advocacy.
3. Build strong executive and operational relationships, positioning yourself as a strategic advisor.
4. Translate customer goals into actionable success plans with measurable outcomes.
5. Share industry benchmarks, market trends, and best practices to drive customer advantage.
6. Adoption, Expansion & Advocacy
7. Lead onboarding and early adoption to accelerate time to value.
8. Drive adoption health, ROI realization, and expansion of new use cases.
9. Partner with Sales to identify and execute expansion opportunities.
10. Develop advocates through case studies, references, and executive sponsorship.
11. Cloud-Native, Data Fabric & AI Leadership
12. Help customers leverage Strategy’s cloud-native architecture, Mosaic (our Data Fabric and universal semantic layer), and AI capabilities to unify data, modernize operations, and scale effectively.
13. Guide customers through cloud migration projects to optimize performance and lower TCO.
14. Deliver solution consultation, demos, and best practices across business and technical stakeholders.
15. Portfolio & Business Impact
16. Manage a multimillion-dollar ARR portfolio with accountability for renewals, retention, and growth.
17. Proactively identify risks and ensure accurate forecasting.
18. Deliver against key success metrics: NRR, NPS, adoption milestones, ROI, and advocacy.
19. Collaboration & Advocacy
20. Work cross-functionally with Sales, Product, Engineering, and Support to deliver seamless customer outcomes.
21. Serve as the voice of the customer internally, influencing product roadmap and service enhancements.
22. Ensure timely resolution of issues by coordinating across teams.

Qualifications

1. Bachelor’s degree in Business, Computer Science, Engineering, or related field.
2. 5+ years of experience in Customer Success, Consulting, or Advisory roles with enterprise SaaS preferred (requirement varies by level; hiring across all levels of CSM).
3. Strong consulting skills with ability to link customer goals to measurable outcomes.
4. Proven success managing large ARR portfolios with high NRR and retention.
5. Experience with cloud-native services, cloud migration, and defining customer AI and data strategies (BI/AI/analytics).
6. Executive communication and influencing skills across technical and business stakeholders.
7. Familiarity with agile delivery and program management practices.
8. Cloud certifications (AWS, Azure, GCP) are a plus.

If you are interested in this position, please submit your CV to hr@ibch.ai

Job Description

Senior Campaign Manager 

Location: Hong Kong, China

About the Role 

1. iBCH is seeking an energetic Senior Campaign Manager to drive the management and execution of our integrated campaign efforts. In this role, you will be an individual contributor responsible for developing, managing, and executing multi-channel integrated campaigns that span digital, social, traditional outbound channels, and events to increase brand awareness, generate qualified leads, and drive sales pipeline growth. 
2. We are seeking a highly motivated marketing professional who thrives in a fast-paced work environment. As a key player within the marketing team, you will collaborate with web, product, sales, content, and event teams to create and optimize campaigns. The ideal candidate will be data-driven with a deep understanding of digital marketing channels, overall campaign creation and management, event management and logistics, and performance analytics. 

Key Responsibilities 

1. Campaign Planning and Execution: Manage and lead the planning, execution, and optimization of integrated marketing campaigns across all online and offline channels, including email marketing, webinar marketing, and events. Ensure campaigns align with overall marketing goals and effectively target key audiences. 
2. Campaign Strategy & Planning: Develop and implement comprehensive integrated campaigns that drive demand and lead generation to support sales pipeline growth. Work cross-functionally to ensure campaigns are aligned with product marketing, sales, and event priorities. 
3. Lead Nurturing & Conversion: Design and execute lead nurturing programs, leveraging email, webinars, content syndication, retargeting strategies, and event follow-ups to move leads through the funnel and convert them into sales-qualified opportunities. 
4. Performance Analytics & Reporting: Use analytics tools like Google Analytics, Marketo, Strategy, and Salesforce to measure campaign and event performance, track KPIs, and provide insights to optimize future campaigns and events. Present data-driven recommendations to stakeholders. 
5. A/B Testing & Optimization: Collaborate with web team, marketing operations, and event teams to conduct ongoing A/B tests on landing pages, email campaigns, and event promotions to improve conversion rates. Implement conversion rate optimization (CRO) strategies to maximize campaign and event ROI. 
6. Collaboration & Coordination: Work closely with product marketing, design, content, web, field marketing, event teams, sales, and external agencies to coordinate and execute campaigns and events that align with broader go-to-market initiatives. 

What You’ve Done 

1. Experience: 7+ years of experience in digital marketing, campaign management, and event management, ideally in a B2B or SaaS environment. Proven ability to design and execute multi-channel marketing campaigns and manage events from planning to post-event follow-up. 
2. Integrated Marketing & Event Expertise: Advanced understanding of developing, managing, and executing integrated marketing campaigns and events, including email marketing, nurture and drip programs, webinars, trade shows, and other on/offline strategic initiatives to generate leads, nurture prospects, and drive pipeline. 
3. Data-Driven: Advanced proficiency with Google Analytics, marketing automation platforms (e.g., Marketo), event management system (CVENT), and CRM systems (e.g., Salesforce). Demonstrated ability to analyze campaign and event data and make data-driven decisions to optimize performance. 
4. Leadership: Ability to lead strategic cross-functional initiatives and collaborate with various teams, including product marketing, sales, event teams, and external agencies. Experience managing vendors, event suppliers, and agency relationships. 
5. Creative & Analytical: Creative problem-solver with the ability to think strategically while being hands-on in execution. Strong analytical skills with the ability to derive actionable insights from campaign and event data. 
6. Project Management: Excellent organizational and project management skills with the ability to manage multiple campaigns and events simultaneously while meeting deadlines. 
7. Education: Minimum Bachelor’s degree in Marketing, Business, Communications, Event Management, or a related field. 

Why You’ll Love This Role 

1. Opportunity to make a significant impact on the company’s marketing, event success, and sales pipeline growth. 
2. Work in a collaborative environment with the freedom to innovate and experiment with new strategies, tactics, and event formats. 
3. Join a dynamic, high-performing, data-driven team committed to excellence and continuous improvement. 

Additional Information

1. iBCH is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, age, genetic information, or any other legally protected basis.
2. iBCH is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600.
3. iBCH is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
4. iBCH provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@ibch.ai

If you are interested in this position, please submit your CV to hr@ibch.ai